Customer Service Policy

Thank you for choosing us as your destination for premium home and lifestyle fragrances. We have designed our customer service framework to be transparent, efficient, and entirely focused on your peace of mind. This policy outlines our operational standards for shipping, returns, refunds, and general assistance. All financial transactions are conducted in USD, and we are dedicated to providing a seamless experience from checkout to unboxing.


Shipping & Delivery Standards

Order Processing Every order enters our fulfillment pipeline immediately after confirmation. Our team carefully packages and prepares your items for dispatch within one to three business days. Quality checks are performed at this stage to guarantee that every product meets our strict standards before it leaves our facility.

Delivery Timeline Once your package is handed over to our logistics partner, you can expect delivery within six to twelve days. This timeframe applies universally to all destinations. We work with trusted shipping networks to ensure secure and consistent transit. A tracking number will be automatically sent to your registered email address as soon as your order ships, allowing you to monitor progress in real time.

Shipping Costs We proudly provide complimentary shipping on all orders worldwide. There are no minimum purchase thresholds, hidden handling fees, or surprise charges at checkout. The price you see is the final price you pay.

Transit Considerations While we maintain highly reliable delivery windows, occasional delays may occur due to carrier scheduling or unforeseen logistical circumstances. Our team actively monitors all shipments and will reach out proactively if any adjustments to your expected delivery date are necessary.


Returns & Exchange Guidelines

Sixty Day Return Window We stand firmly behind the quality of our fragrance collection. If you are not completely satisfied with your purchase, you may initiate a return within sixty days of receiving your order. This extended window allows you ample time to test the products in your own environment.

Condition Requirements To be eligible for a return, items must remain unused, undamaged, and in their original packaging with all seals intact. Proof of purchase is required for all return requests. For health and safety reasons, opened spray bottles, melted candles, or used diffuser units may not qualify for standard returns. Please contact our support team for specific guidance regarding used items.

Initiating a Return The return process is designed to be straightforward. Visit our Contact Us page to submit your request. Our representatives will review your case, provide a return authorization, and share clear shipping instructions. You will be responsible for return shipping costs unless the item arrived damaged or incorrect.


Refund Processing Details

Refund Timeline Once we receive your returned package and complete our quality inspection, we will process your refund within five to ten business days. We prioritize swift financial reconciliation to ensure your funds are returned promptly.

Payment Method & Currency All refunds are issued to the original payment method used during checkout. Please note that every transaction, including purchases and refunds, is processed exclusively in USD. Depending on your bank or payment provider, it may take an additional few business days for the credit to appear on your statement.

Partial Refunds & Damaged Goods In the unlikely event that your order arrives with missing components or visible transit damage, please document the condition immediately upon delivery and notify us through our official support channels. We will promptly arrange replacements or issue appropriate partial refunds after verification.


Order Modifications & Cancellations

Modifying Your Order Due to our rapid one to three business day processing window, order adjustments are only possible before your package enters the dispatch stage. To update your shipping address, change product selections, or modify quantities, please reach out to us as soon as possible via the Contact Us page.

Canceling Your Order If you need to cancel a recent purchase, please contact our support team immediately. Full cancellations will be honored if processed prior to shipment. Once an order has been dispatched, it will follow our standard return policy upon delivery.

Product Care & Safety Information

To ensure optimal performance, longevity, and safety, please follow the usage guidelines provided with each item.

  • Fabric & Air Freshener Sprays: Apply in well-ventilated areas. Avoid direct contact with delicate fabrics or sensitive surfaces. Keep out of reach of children and pets.
  • Plug-in Diffusers: Use only manufacturer-approved refills. Keep devices away from moisture, direct sunlight, and extreme heat. Unplug before cleaning or relocating.
  • Scented Candles: Never leave a burning candle unattended. Trim the wick to a quarter inch before each lighting. Place candles on stable, heat-resistant surfaces away from drafts.
  • Car Fragrances & Small Space Deodorizers: Secure units properly to prevent movement. Store in cool, dry places when not in use. Do not expose to prolonged high temperatures.

Improper storage or usage may affect product integrity and scent diffusion. For detailed care instructions or safety inquiries, our customer service team is always available to assist.

 Support & Contact Information

Your satisfaction is the foundation of our brand. Whether you need help tracking an order, selecting the right fragrance for a specific room, or navigating a return, our dedicated support team is ready to provide clear, professional assistance.

Please visit our Contact Us page to get in touch. You will find our official email address and a secure inquiry form designed to streamline your request. We monitor all messages closely and aim to respond promptly with actionable solutions. Thank you for trusting us to elevate your everyday spaces with exceptional quality and reliable service.