Refund Policy

We are dedicated to providing you with the highest quality home fragrances and air care solutions. We understand that choosing the right scent is a personal experience, and we want you to feel completely confident in every purchase. This Refund Policy outlines our straightforward process for returning items and receiving your money back, ensuring a transparent and hassle-free experience.


Eligibility for Refunds

To qualify for a full refund, the following conditions must be met:

  1. Timeframe: You must initiate your return request within 60 days of receiving your order.
  2. Condition of Items: Products must be unused, undamaged, and in their original packaging. All seals, labels, and protective wraps must be intact.
    • Scented Candles: Must not have been lit or burned.
    • Sprays (Fabric/Air/Bathroom): Must not have been sprayed or opened.
    • Plug-in Diffusers & Electronic Devices: Must be in new condition with all original accessories and packaging.
    • Car Fragrances & Deodorizers: Must be unopened and sealed.
  3. Proof of Purchase: A valid order number or receipt is required to process any refund.

Note: For health and hygiene reasons, we cannot accept returns on products that have been opened, used, or compromised in any way. If you receive a damaged or defective item, please contact us immediately for a replacement or refund.


The Refund Process

We have streamlined our refund procedure to ensure you receive your funds as quickly as possible.

Step 1: Initiate Your Return

Please visit our Contact Us page to submit a return request. Include your order number and the reason for the return. Our support team will review your request and provide you with a Return Authorization and specific shipping instructions if applicable.

Step 2: Ship the Item Back

Once authorized, carefully package the item(s) in their original packaging to prevent damage during transit. Please note that unless the item arrived damaged or incorrect, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Step 3: Inspection & Processing

Upon receiving your return, our quality assurance team will inspect the items to ensure they meet our eligibility criteria. This inspection helps us maintain high standards for all customers.

Step 4: Refund Issuance

If your return is approved, we will process your refund within 5 to 10 business days. The refund will be issued to the original payment method used for the purchase.


Currency & Payment Details

  • Unified Currency: All transactions on our website are conducted in USD (United States Dollars). Consequently, all refunds are processed in USD.
  • Bank Processing Times: While we initiate the refund within 5–10 business days, please allow additional time for your bank or credit card company to post the credit to your account. This varies by financial institution but typically takes a few extra business days.
  • Exchange Rates: If your original payment was made in a currency other than USD, your bank may apply its own exchange rate when converting the refund back to your local currency. We are not responsible for any fluctuations in exchange rates or fees charged by your financial institution.


Late or Missing Refunds

If you haven’t received a refund after the stated 5–10 business day processing window plus your bank’s standard processing time, please check the following:

  1. Verify your bank account or credit card statement again.
  2. Contact your credit card company, as there may be a delay before the refund is officially posted.
  3. Contact your bank to inquire about pending transactions.

If you have completed these steps and still have not received your refund, please reach out to us via the Contact Us page with your order details, and we will investigate the status of your transaction immediately.


Non-Refundable Items

Certain types of goods are exempt from being returned due to their nature:

  • Perishable goods (if applicable in future expansions).
  • Customized or personalized products.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items that have been opened for safety reasons.

Please review the condition requirements carefully before initiating a return.


Damaged or Defective Items

We take great pride in the quality of our packaging and products. However, if your item arrives damaged, defective, or if you received the wrong product, please notify us within 7 days of delivery.

  1. Take clear photos of the damaged item and the packaging.
  2. Contact us via the Contact Us page with your order number and the photos.
  3. We will promptly arrange for a replacement to be sent at no additional cost, or issue a full refund including any original shipping costs if applicable.


Questions?

We are here to help. If you have any questions regarding our Refund Policy, the status of your return, or need assistance with the process, please do not hesitate to contact us.

Visit our Contact Us page to find our email address and support form. Our dedicated team is ready to assist you with clarity and speed.